Priceless Car Rental Orlando FL serving Orlando Int. Airport (2023)

By JARREN HMar 17 2023

Only note to add is to make sure windshields are clean. We had to purchase windex and clean the inside of ours

By ZACHARY BMar 17 2023

When we arrived there wasn't any cars left, luckily a family was dropping theirs off and we were able to snag it. The guy at the front desk was very nice and helpful. Everytime I called with a question the person on the line was nice helpful and answered all questions I had.

By WAYNE AMar 17 2023

Did not take Amex or cash

By RANDY SMar 17 2023

The left front and left rear tires had leaks that required me to put air in them each day and the right front and right rear tires needed air every third day. Outside of that the car was fine.

By HOLLIS LMar 15 2023

The last day of my trip when it was time for me to leave to go back to the airport the car wouldn’t start & I had to find someone to jump the car which almost cost me to miss my flight. I can be contacted at 2165017721

By JOEL KMar 15 2023

Priceless is terrible! Never showed up after we waited an hour at the airport pickup. None of the phone numbers we could find actually reached the office, just recordings. No response to text messages. Finally a driver from another rental company was able to reach the personal cell of a Priceless driver and informed us that they didn't have any morer then or since. Trying to get the bank to charge back our payment. DO NOT USE PRICELESS!

By MICHAEL RMar 15 2023

No car was available when I arrived. You did not reach out to notify. Your company made no effort to find another car with an alternate agency. Worst rental car experience Ihave ever had. Your company deserves to go out if business

By TERRY SMar 14 2023

My rental went very smoothly and quickly for both pick up and return. It was a real pleasure that I didn't get a hardsell to buy extra insurance, a SunPass (I have EZPass), or some gas plan. Thank you for making this so easy. It's appreciated.

By ROLANDP HMar 14 2023

We waited way too long for the bus to the off airport location. Over 45 minutes. Buses should have been in 15 minute intervals. Three other parties were waiting also. They didnot pick up the phone from any of us calling. There were other families that had small children. The rental processonce we got to the off site location in Orlanda, FL took aar and the family with the little children were after us.Our flight arrived at 9:10pm.

By DENIS CMar 14 2023

Great customer servive

By SHEIK IMar 13 2023

When advertising it should clearly mention that the car rental pace is away from airport ( ie 30 min drive).

By LOUIS GMar 12 2023

Need to specify where to pick the bus from the airport to pickup the rental car!

By MIGUEL BMar 11 2023

We waited 1 and a half hour for a shuttle to take us the the car rental location. Every time we called to check the status of the shuttle we were always told it’s on its way. The other car rentals that had shuttles arrived every 15- 20 mins at the shuttle terminal. Will not use this car rental ever again.

By MARVIN PMar 10 2023

I had to pay twice for the same car, the car was dirty, was banged up a bit & the customer service was horrible

By RICHARD AMar 10 2023

Awesome, fast, friendly experience!

By MARIA MMar 9 2023

The process was very easy. The vehicle I rented was brandnew and the price was just right. The company does provide the shuttle service from the airport to the location. Noissues! All went very well. I recommend you use this car rental company.

By JAMES CMar 8 2023

As long as i don’t get hit with any unexpected charges in future I was happy with car rental experience.

By LINDASUSAN HMar 7 2023

So thankful that your team waited beyond closing for.my arrival due to a late flight. Staff was very friendly and helpful. Drop off was pretty much hand the keys to the attendant and board the shuttle. Couldn't be any easier. I'mdefinitely a repeat customer !!

By CORETTAT PMar 6 2023

The Customer was not reated as high as the other questions was because once I got to the airport and outside to whereI was supposed to be pick up, with other customers we waited 25 to 30 minutes before the offsite vehicle showed up, unacceptable. Especially when other rental services had pick their customers up 3 or 4 times before Priceless showed

By MEG BMar 6 2023

The pick up service from the airport sucked, we waited over 30 minutes, finally called and was told to keep waiting,they would send someone right over and then it was a, I think, a nice gentleman but who could tell, he didnt speak to us at all, spoke spanish only with his friend upfront and then was on his phone showing her pictures of the next peel very welcomed- the front desk lady was super nice as was our return trip back to airport

By ATLEE WMar 6 2023

Waited for an hour for the airport shuttle.

By ERNEST YMar 4 2023

Waited for an hour to be picked up by shuttle at airport. Finally had to pay for an Uber to take me to off site location. Not a great first impression :(

By ROBERTA VMar 3 2023

I feel the individual at the counter was not truthful. He led me to believe on all toll roads cash would not be accepted. He charged me almost $11 per day to rent EZ Pass. Nothappy.

By WAYNE SMar 3 2023

Loved the car and the price. Staff was good. The armed officer in the lobby was intimidating and rude. The lobby is filthy. Both shuttle drivers were good.

By ANDREW OMar 2 2023

I will not continue to rent from Priceless, As my firstexperience in November was great, My second one in February was poor. Basically I was MADE to take on extra insurance as my own Auto Policy which specifically covers all aspects of Renting internationally was ignored and would not be accepted. According to Florida state Law,ur $300

By ONIL HMar 2 2023

Very nice costumer service, i would certainly repeat the experiance.

By NEVIL CMar 1 2023

shuttle drivers to and from airport were kind and social. customer service folks at the rental place were great as well. Thank you and will surely use it agian.

By ANDREW CMar 1 2023

Nice ride to and from the airport, good music, nice driver

By DAVID HMar 1 2023

The shuttle did take an extended period of time to pick us up at the airport, but we do understand that it was due toyou being short staffed. The car did smell strongly of stale cigarette smoke when we picked it up but did seem to dissipate throughout the week. Overall, a very good experience.

By MICHAEL JFeb 28 2023

Tire had a slow leak and bald tires made the rental a nightmare. The sales rep acted like it wasn't a big deal. Not very clean.

By DAVID DFeb 27 2023

The car was quite dirty inside and out. The windshield wasbad enough that sunlight made all the handprints and streaks a challenge while driving.

By JOHNMARK SFeb 27 2023

Getting to the off-site facility and then completing registration took far too long. Competing off- site rental car companies had two, sometimes three, shuttle pickups before a single Priceless shuttle arrived. And once we arrived at the facility, no one was at the counter. One agent appeared after a few minutes, but it took at least five minutes for ars. much more to say but only 500 characters! survey matches service-poor.

By ALEIGHA KFeb 27 2023

The person who helped us wouldn’t listen to a word I requested, we waited for an hour at the airport for a van thatwas supposed to shuttle every 10-15 minutes, had to call the Orlando location to get it dispatched, to then find that the van color wasn’t what it said in the recordings. The clerk when we arrived was on drugs, & sweating. I expresen respond in a compensating manner, meanwhile I had a young child with me as well. TERRIBLE!

By ROYCE HFeb 26 2023

Not being able to use our 3rd party insurance was a game changer. We have traveled all over the world and have never had this issue. This made it not Priceless but very expensive. We could have used one of the main terminal companies for less cost and time. Hence the 4

By JENNIFER HFeb 25 2023

I picked up my vehicle the outside had a film on it, I text drove it and hazard light low tire pressure caution light on, the company refilled air in all tires. Later that night tire pressure reading again 20 psi. I drove back to rental property returned car to get another. The following day that pathfinder was reading low tire pressure, was told find 1 machine working. Each tire pressure read 22nd i when Tires were to be filled to 33.

By MARISSA OFeb 23 2023

Worst car rental place ever been to I would never in a million years recommend it to anyone.

By SHANE SFeb 22 2023

No issues at all the lot is offsite from the Orlando airport so we had to wait 10-15 minutes for the shuttle. It was a short drive. The representative was great and checked us in quickly. The car was brand new. 5 stars ⭐️

By MARC SFeb 22 2023

Should disclose your hidden mandatory insurance fees for Canadians on third party sites like expedia. Not fair to pay double of what was expected!!!

By RAQUEL RFeb 21 2023

I waited at the airport for one hour and 1/2 for a shuttle bus pick up. The both tire in the back had a slow leak that I had to put air on the tire everyday .

By VICTOR RFeb 20 2023

I went to Orlando Feb 9th and Waited 3 1/2 Hours from Another Car Rental Agency, on Feb 10th I picked up my car from Priceless, Smooth, No wait, No pressure, Unbelievable Price, Perfect Car, everything was perfect, I will DEFINITELY go to them again...Victor From CT

By AZEB HFeb 19 2023

Because I was charged an expected extra charge that I didn’t know

By GREGORYNEBRASKA HFeb 18 2023

It would have been nice to know the location we needed togo to for our transport to your location. We had to checkwith several traffic attendants to get to the correct station

By ELIZABETH SFeb 18 2023

We were standing there for an hour to be served when we arrived. It took almost an hour to be picked up at the airport. I booked through Amex Travel website and when I got there you don’t accept Amex, ended asking my friend to provide her credit card and it costed the triple. Worst experience ever. I travel monthly to MCO to see my family and won it. Really upset.

By MICHELE MFeb 17 2023

Great service. I was worried since the location was not atthe airport. But the shuttle service was fantastic.

By SCOTT KFeb 17 2023

We were passed up by the shuttle bus at 10:30 at night. We took an Uber to make sure we got to the rental facility before closing. Desk representative was good. The car that was given to us was nice except for the tire that neededinflating every day. I found the tire had a plug from anold hole and had a slow leak. In short, you need a bettercars.

By CHRISTINE SFeb 16 2023

Horrible

By CRAIG SFeb 16 2023

Everything was excellent it was very difficult to get through Orlando to get to your shuttle. You guys pick up at a your B JetBlue flies into sea they said just a call and they would pick you up at sea but the number provided just has a recorded message you have to search to get a representative to actually speak with otherwise everything was good

By TIMOTHY MFeb 15 2023

Excellent customer service, easy pick up, shuttle service was perfect. Just one issue; the bathrooms were not working.

By TIMOTHYPATRICK CFeb 15 2023

Before booking I was nervous about using Priceless because it was off Airport property. I was wrong it was so easy totake the shuttle to Priceless and the rental was excellent! I would recommend to all!

By MELISSA MFeb 15 2023

Very misleading prices horrible cars lights stayed on

By MARY PFeb 14 2023

Wont recommend.

By LINDAS WFeb 11 2023

Get price old car with many marks and, however I would rent again because of the price

By TEBITHA MFeb 10 2023

The shuttle took over an hour to come pick us from terminal B12 at the airport. I called the customer number and nobody picks up all I got was a per recorded voice. There was no service. Women’s toilet at the rental place was not working.

By SUZANNE SFeb 10 2023

The wait for pickup at the Orlando airport was over 40 minutes for the van to arrive. It took two phone calls, a long wait, and no recognition of the issue when the van finally arrived.

By ALTAF SFeb 9 2023

NEVER RECOMMEDED ANY BODY GAVE ME A FAULTY CAR AFTER EVERY MILES AN ALERT SIGN COME STATED SOME THING LIKE IS AT FAULT NEED TO CONTACT CO SO I CALL THEY SAID THEY FORGET TO RESET BUTTON BUT I WAS KEP DRIVING WITH SO MUCH SCARY ,TOMIAMI AFTER 2ND DAY I CAME BACK BUT IT WAS NOT A GOOD EXPERIENCE

By EMIL MFeb 9 2023

I was very impressed with the overall experience amd definitely will be renting from priceless again.

By CONSETTA BFeb 8 2023

Though not clean on outside and the inside wasn’t totallyclean the car did its job. Felt like Priceless was a bit of a scam. I reserved rental for low price on Car Rentals.com and bought insurance but was told that would work and that I was required to buy additional renters insurance ata price over two times the car rental rate and then had to than had I just rented from a name brand location that was actually at the airport.

By MAE TFeb 7 2023

Van came within three minutes of coming to pick up spot and then i waited about 5 min before being taken back. Excellent service.

By MICHELLE AFeb 5 2023

1. This company charged me $12 a day for my husband to beable to drive the car because the reservation was in my name. I had no choice as my husband was returning earlier than I was and needed to be the one driving the car back tothe location. 2. They practically forced me to have to geta speed pass for tolls or paid $25 a day if you go throughprise Rent-A-Car for almost a decade. These practices area rip-off and completely unacceptable. They are also the rudest people in the industry. All the horrible reviews online were correct.

By MARIABLOPEZ AFeb 3 2023

This company stole my money..

By ANGELA MFeb 3 2023

I wouldn't rent no where else , the people that work there are GREAT.. 👍👍👍👍

By KENDRA HFeb 3 2023

My only complaint is the insurance requirements are not clearly listed when reserving car online. An additional $150 was required when I picked the rental up.

By MARY KFeb 1 2023

Clearer directions as to where to get the van.

By ALBERTO VJan 31 2023

It's always a pleasure to work with Fred. Trustworthy andhelpful.

By JACQUIE PJan 31 2023

Waited too long at the airport. Had to call and ask what was taking so long.

By JEHAN ZJan 28 2023

very poor service. Charged a lot more than what was indicated by Expedia website.

By NORMANDO SJan 28 2023

Didn’t have the car they showed

By DEANNA RJan 27 2023

I picked the car up in the evening and drove off the lot before I realized that it had not been washed. It was very difficult to see through the drivers widow and the sideviewmirrors were also dirty. First time that I have had a dirty rental. The car was good otherwise.

By KARISA LJan 26 2023

The service at the store location of priceless as well as the shuttle driver were wonderful. I would like to suggest that there be better service times for shuttle pickup and drop off as well as more information. When I called the priceless number, they stated that the shuttle would come ever 15 minutes, but I waited to be picked up for 30 minutenumber that she was connected, but that was not an optionon the recorded message.

By DANIELMICHAEL SJan 26 2023

The car was clean at pick-up, yes. However, the check engine light was on and other warning lights were coming on during our vehicle return trip. No vehicle with a check engine light or any other warning light should be allowed off the lot except to get repaired.

By CATHERINE BJan 20 2023

The car I received was dirty, had no gas, there were warning lights on and the tires were bald. While driving back, more warning lights came on. When I mentioned to the agent before leaving the lights, he said it would be okay. The only agent who was helpful was David when I encountered more issues and upon return.

By STEVENLYLE JJan 19 2023

I get that these things happen, but we waited on the shuttle for 45 minutes. The driver told us he had been there butI never moved from the spot so I'm not sure how we could have missed it. He was very friendly and helpful after that. The major issue I had is that the tint on the passenger window on my car was poorly applied. Honestly, I thinkand price were great and the car was very clean. I would use your service again.

By JODI GJan 18 2023

In picked up the car and noticed a smell but thought it might have just been some chemical that it was cleaned withbut the car smelled worse after leaving it and coming back. I believe it smelled like someone was smoking in the car. I called and the lady was nice but I needed to return the car for a new one. I appreciated the offer but my schedue.

By MARIO RJan 14 2023

Waiting too long at airport B12 site 1 hour for the bus

By SUSAN WJan 14 2023

The clerk who helped us rent the care was wonderful! Give her a raise!

By WILLIAM RJan 13 2023

Car was extremely dirty, could barely see out front and back windows, back window had so much filth, kids we’re writing messages on it that was still there.. was also given car with ZERO fuel . They told me to just bring it back empty kinda hard to do that

By GUILLERMOANTONIO RJan 11 2023

Three cars offered to us had past fees due for the SunPass. One car also had a flat tire. The car we were provided had a tire pressure and engine light warning that came on.It was not cleaned and the handle on the inside of the passenger door was broken. The worst part was that the battery died twice while we had the vehicle and we had to get asere told we should have returned the car, but we were twohours from the rental location.

By KARIN TJan 10 2023

Rude people except for a female I talked to. Especially when I returned the car. I needed a receipt and the guy said he couldn’t give me one and was a jerk!

By VICTOR BJan 9 2023

terrible , should change the priceless name to overpriced!!!! fell i was robbed compering to the price was offered online !!!

By KIMBERLY BJan 8 2023

The counter help was deceitful. He told us that we need to buy the toll pass because the Atlantic coast had multiple toll roads and we didn’t encounter any along the way. Hewas not friendly at all. He should’ve brought the car outof the parking spot so we could look it over. The tire light kept coming on so we were constantly looking for air. We was every vehicle out here has something wrong with it.I’d love to talk to a supervisor!

By MERILIN RJan 7 2023

Really good prices ,the customer service are the employer Really awesome, really quick service. For me I recommend the service 100 %

By MICHAELJ CJan 6 2023

I got this rental through Expedia. Upon arrival I was told $69 with a $250 hold. There was up charges up to $300 people living on a budget can’t be doing that upon returningthe car. The very rude nasty woman started giving me an attitude saying I drove the car more than 3000 miles how itonly gets 400 miles to a tank and I only filled it up fouro mention this was a vehicle with unlimited miles. I do not appreciate this woman talking down to me in front of customers waiting for the shuttle and making a scene. She does not belong in customer service if she wants to treat people that way on top of everything , she tried to tell me I was smoking in the car when I was not I am a smoker. My luggage smells like cigarettes, and if you don’t believe me the gentleman that rang me out, so I had a whole thing and agreed that she was out of line, but not much he could do , thank you for your time but I do not think I will be b

By FIRAS KJan 4 2023

Inconvenient for being away from the airport. No shuttleafter midnight

By CIARA HJan 1 2023

I reserved the rental through Amex. When I checked in the employee at priceless does not take Amex. How come, if I booked the rental through Amex?

By PHILIP HDec 31 2022

When my son went to pick up the car. He was charged double the price.

By KENNETH FDec 26 2022

Great all around experience!

By VICTOR MDec 24 2022

The price we got online was never real..

By NEZAM ZDec 24 2022

I thought the pickup vehicle would be waiting for me at the airport. I would recommend that you all notify the customers to call your customer service when they arrive at the airport. Also, the car alarm had needed batteries, Thanks

By JASON LDec 21 2022

The agent was really nice and was quite humorous which made it a good experience. The only thing I would improve isthe shuttle service as we ended up taking a taxi to the rental company.

By JOSHUANICHOLAS MDec 20 2022

Awesome

By CHRISTOPHER CDec 20 2022

Horrible

By JANESSA SDec 20 2022

The car I got was dirty. The windows were not cleaned which caused a glare at night, the wipers did not work so I couldn’t see when it rained, the tire pressure on one tire was super low, the caution light on the dashboard was on, the driver seat was broken so i couldn’t adjust my seat, the car drove with stutter and the inside was extremely dirts driving an unsafe car

By TIFFANY BDec 16 2022

The WORST experience EVER IN MY LIFE. The frontdesk person was rude, they didn't even have a car comparable to whatwe picked on Expedia, did not accept insurance on Expediawebsite, shuttle always late. There were customers complaining when I picked up car and when I returned the car. Would pay double not to deal with this. I will get a car from I could.

By THOMAS DDec 15 2022

The windows were very dirty and hard to see out. I had toclean them myself.

By BRIAN WDec 14 2022

Car was clean inside. Outside mirrors and windows very water spotted, hard to see out of at night. Service counterdid good job. I would rent again.

By CHRISTOPHER CDec 11 2022

Booked the car through Travelocity and they offered us the collision but upon picking up the car we were informed that they don’t take 3rd-party insurance

By TINAMARIE MDec 10 2022

I got to pick my rental up they already gave it away. The guy was rude. Attempted to contact them only got an answering machine. I was told there was nothing they could do. I ended up with a vehicle that cost 2x the rental fee and after being told it was cleaned on inside but not outside.The car was filthy with food everywhere and sticky substanturning car he was rude and told me to give him the keys and get on shuttle. Should be 0 rate

By ROSS FDec 9 2022

Ridiculous insurance requirements which makes you pay up for supplemental insurance. No one out of state has the insurance coverage required to be able to rent a car and utilize their own insurance.

By ROBERTOC SDec 8 2022

The car was clean but the windows were dirty. It seemed like the rotors needed to be changed. There was a lot of vibration when I needed to break on the highway.

By ASHLEY BDec 3 2022

The women who checked me in was great. The vehicle radio was broken. And I was due a refund for my $250 deposit which to this day has still not been returned. Horrible customer service. I have put a complaint to the better businessbureau

By ISHA ADec 2 2022

I dealt with 3 reps and 2 were great. I had issues with the first vehicle given to me due to a malfunction with it and was given no compensation for the inconvenience. At least an upgrade would have been great.

By LAURA SNov 28 2022

The vehicles are not clean and come with many, many scrapes. Mine needed air refilled in a tire (I had to turn aroundand go back). I also would like a bathroom that I could use when I rent there. Everything else goes well and the staff is super nice. The rates are good (maybe that is why they aren't in good shape or clean?).

By JOSEC VNov 23 2022

Thank you.

By JENNIFER CNov 23 2022

overcharged me

By GAVIN LNov 14 2022

The local charges that were to be paid on pickup were a lotmore than advertised on the Expedia site.,. We have asked Expedia to look into this for us and after 2 weeks, we still have not received a credit or explanation. Will never use this company again.

By CORATHONAMOR CNov 13 2022

Quick and easy transaction. Value for money.

By SANTO BNov 13 2022

TIRES ON VEHICLE WERE WORN DAY BEFORE TURNING VEHICLE IN GOT A FRONT FLAT TIRE CALL SERVICE AND RENTAL OFFICE AND WAS TOLD IF I TOOK IT TO FIRESTONES TIRE CENTER, THEY WOULDTAKE CARE OF IT, JUST BRING A RECEIPT - FIRESTONES WAS TOO FULL FOR THE DAY EVENTUALLY HAD THE TIRE FIXED COST $20.00 RETURNED VEHICLE AT 4AM OFFICE CLOSE BUT AN EMPLOYEE TCALLED RENTAL LATER IN THE DAY WAS TOLD BY PERSONEL "THEYDON'T DO REFUNDS"

By JOHN SNov 12 2022

The biggest issue was that the windshield was very dirty and full of streaks. I could barely see through the dirt when the sun was shining. You staff was competent and respectful. Price was very good.

By ANGELAL MNov 10 2022

I ALWAYS USE PRICELESS IN ORLANDO I NEVER HAD ANY PROBLEMS ..VERY NICE PEOPLE..👍👍👍

By CHRISTOPHER GNov 9 2022

Sonny was great, nice care for the money, would rent again from you.

By KATHLEENDIANA HNov 6 2022

When I arrived to pick up my rental I was asked if I wantedinsurance. I said that I had already purchased insurance through Expedia. I was then informed that Priceless did not accept Expedia insurance and that Expedia knew that. I was left in a poor position requiring an unexpected purchase ofadditional car insurance for over $200. Your employee trade which I appreciated. None the less, I may avoid Priceless in the future.

By ANDRES NNov 4 2022

Great service!!!!

By DAVID RNov 4 2022

The only issue we had was the wait time for a shuttle to come pick us up at the airport. WAY to long!!!😕

By STEVEN GNov 3 2022

Overall I had a good car rental experience. The car was clean and met my expectations. I was frustrated by the factthat priceless was not on Orlando airport property, and that was not clear to me when I rented. I was also frustrated because I purchased insurance through a third-party, And was informed that I could not use that. However, insurancental itself by about half.

By ANNETTE MNov 2 2022

Friendly service, good car

By KATI BOct 30 2022

It was inconvenient to get took the shuttle too long to arrive for pick up. Another shuttle driver was kind enough to call our shuttle driver and telll him he had pickups, westill waited almost 30 minutes.

By PETER COct 24 2022

The bathrooms were disgusting. My daughter had to go to the bathroom while we were waiting for our vehicle, once we opened the door we were appalled. We won't be returning just for that reason.

By KRISTI MOct 23 2022

The price I was given with Expedia was way less than whatI ended up paying. Not sure if I would go this route again. But the car was nice and the service when I picked it up was great

By ANTHONY BOct 23 2022

No one picked me up for reservation and no one answered phone. Exterior was filthy and windows in and out includingside view were filthy. Only thing good was price. Now onewilling to help with what it cost me for you not showing up.

By ALEXISJOY KOct 20 2022

It took us 1.5 hours to get picked up by the shuttle, we could not reach the company as their phone number does notwork. The car tire pressure kept going off as low so we filled it up multiple times and when we told the guy at the place about it he just said it was the censor.

By JONI WOct 20 2022

Other than the price to rent and the deposit, I was pleasantly surprised. Thankful that I was able to get a rentalcar.

By TRISTIN IOct 20 2022

There were no instructions given to how to get the shuttle to the property. When I tried calling it was an automated message that said the shuttle ran every 15- 20 minutes. And then it would hang up. I finally found a number and it told me I had to call for a shuttle. I wait for an hour!!!!!!!! It was such a bad experience. I would never use you a

By CAROLYNO BOct 19 2022

When I first rented the car, the customer service was greatat the rental office. The car wouldn't start at the rental office and I should have asked for a different car. I struggled with starting it every day, but it would eventually start. By Day 4, the car would not drive above 40 milesan hour. I called the rental office to address this and thcar, and now it doesn't work?" NOT MY FAULT Just be cautious when renting from this company.

By JIMMY EOct 17 2022

Good experience with customer service and employee at location. Very helpful in getting what we needed. Will rent again

By GWENDOLYN HOct 17 2022

The car was clean and the shuttle drivers were nice but that is about the only positive thing I can say about this company. The shuttle service took an hour before pick up at the airport. Once we arrived at the rental counter there was only one employee there on a weekend night. No one cameout to assist or direct me once the vehicle was returned s. No final receipt was emailed or given at drop off.

By JOCELYN POct 17 2022

Navigation system kept going off and on Wasn't good for my trip Had to Get off the road exit over and over again. .

By SHOUKIEALI AOct 14 2022

Excellent customer service

By MELISSAR AOct 13 2022

No phone number to reach people on. Charged extra for no reason. Can’t reach anyone to discuss

By BHANDATH SOct 13 2022

Good day, I rented car on Orlando on Oct 5 and was charged 4 days worth of daily toll pass & paid for it but the Florida tolls are suspended. I was also forced to pay the optional CDW. Agreement # 98581 I am very disappointed that the person at the front desk did the transactionsand requested payment even though it was publicly announcenot right and very bad business ethics. Thank you. Mr. Sinanan bsinanan30@yaoo.com 416-984-1253

By LAURAJEAN JOct 12 2022

On second day with car, warning light came on that tire pressure low. Needed to take car to put air in underinflated tire- -was a hassle. Was given car with only 3/4 tank of gas. Had a long drive and would have appreciated a fulltank to start with.

By ERASMO BOct 12 2022

They were charging people from out of state To get a sun pass when all of the sun passes were Activated due to the hurricane

By JACQUELIN FOct 10 2022

The employee that checked us in was very nice. The employee that was there at check out was rude. The driver who took us to the airport was extremely rude. He dropped us at the wrong end of the airport and told us to walk. He was picking up another party at baggage claim and didn't want to drive around the airport. Nice car and good prices though

By ELIZABETH GOct 7 2022

We arrived at priceless on September 27th between 7- 8pm &was initially told I could not pick up my rental because of the impending hurricane Ian, however I did not receive any communication from Expedia or Priceless in regards to any cancelation. The representative (Rep) told me I could just call an Uber, when I paid for a car for an entire week pick up the car. Upon checking out I was then hit with an unexpected $500 extra towards my rental. $250 deposit & $250 extra for tolls & coverage on top of the liability coverage I paid through Expedia. None of which was was communicated to me efficiently, the rep stated it was apart ofthe terms & condition. This should have been made a priority to inform the customer instead of embedding it under terms & conditions. Customer service rep was not helpful orfriendly. I would never recommend to anyone.

By SUYLIN SOct 4 2022

Awful customer service. After transaction Guy gets up to initiate a walk to the vehicle & says “you know what it’s the blue Altima!”sits back down. I turned to him & asked “aren’t you going to walk me up inspect the car” he said “no it’s fine”.I went to car took videos &walked back in to let him know, he brushed me off and said “Just write it dowI sanitized it myself. Hurricane hits I called to returnin another location. Guy was mean!!!

By DANNY BSep 29 2022

The back right tire was low. The indicator came on shortly after I rented the car.

By JOSE ASep 28 2022

Best price in car rental in Orlando

By SAMUEL ASep 27 2022

They don't accept american express and I couldn't use the card insurance for the car.

By FRANCISCO MSep 26 2022

This was a good experience nothing Like sixt car rental bad people they treat you by your last name.

By MARIA MSep 26 2022

Despite being an off airport location, and having to wait for the shuttle to take us to the rental location, everything went well. The service was excellent and the car exceeded our expectations. Definitely worth renting here.

By MALINDA LSep 26 2022

This is my second time renting from Priceless, the service is great but the windshield and the glass around the car had water stain. I tried to clean them but it was helpful. Thats was my only concern.

By KATHERINE HSep 17 2022

The associate was rude, the shuttle took almost an hour to pick us up, we ended up walking next door and renting a car from omni

By EILEEN OSep 16 2022

Good

By PATRICK JSep 13 2022

If there were a 0 for customer service and recommandation, that's you that's what I would given you. I didn't appreciate having to pay a big extra for an insurance that I didn't need since I am fully covered for rentals. All thatbecause it would be easyer for if something happenned to the car. I suspect it's only a way to offer low prices a Nevers recommand Priceless and am about to formally makea complaint to Expedia.

By XAVIER GSep 12 2022

I would rent again but would like to inspect the vehicle prior to leaving the rental location to make sure the car is up to standard

By JENNIFER MSep 11 2022

The car was damaged and felt old. I would not rent thereagain based on the car we received.

By MARCO LSep 9 2022

The car was nice but didn't realize insurance was being added which cost me an extra $162 for the rental after I had already uploaded my insurance card to the Priceless app, which I want refunded. Already filed a complaint with Customer Care 2 days ago and no response as of yet

By SUDHEENDRA MSep 6 2022

the Manager special car - was a cigarette burnt driver seatwith cigarette smell - had accident before - I had a close call with shaky wobbly wheels at turnings - I got freaked out and dropped it at the location 4 hours before to wait safely at the airport instead - even without insurance or gas - they were able to add 90 to my bill - kudos

By MONTY CSep 6 2022

thanks

By THOMAS GSep 5 2022

It was a good experience. Shuttle was on time and convenient

By RONNA SSep 1 2022

Experience was grand. Flawless. Thank you!!!

By DONALD CAug 31 2022

i will never rent from Priceless again..the pick up van took 40-45 minutes..i had to call your office 3 times--i was exactly where i was told to be and you still screwed it up

By ELISA GAug 29 2022

Need the 200 reimbursement I can received past due 8 days

By JEAN KAug 28 2022

Car had a flat tire. Kept having to refill with air and when we told the guy. He didn’t care. Horrible customer service

By FARID BAug 28 2022

IN AND OUT. THE AGENT AT THE COUNTER FRED WAS VERY PROFESSIONAL AND HELPFUL.

By JONATHAN VAug 26 2022

Need signs on the airport and the restrooms on the facilityare shameful. As always hidden charges are a nuisance. Over all is ok.

By OSCAR TAug 25 2022

Very happy with the overall experience. I did enjoy the shuttle to and from the airport which I feel is more convenient as when we returned the car and headed back to the airport, the traffic to return rental cars at the airport was massive!! I don’t think we would have made our flight had we been stuck in that crazy traffic. The shuttle drivershe rental office was very quick. The price was super comfortable and just right for our needs.

By DIEGOMGUERRERODE LAug 25 2022

Improve the entrance to the waiting area E-mail message when you return the guarantee deposit

By KIMBERLEY RAug 25 2022

This is not necessarily directed towards this rental place as my sister in law experienced the same with another rental company the same week we rented but there are Way toomany other fees that needed to be paid for and we were not aware. We rented the car through Travelocity and expected it to be $300 for the week and it ended up being closeey grab!! We were not happy!! And the cars horn didn’t work!! Total experience is a 4/10.

By HARUNUR RAug 25 2022

My car was tute pressure on. AC was not cooling properly and wiper was so dirty to clean anything on the glass. I rent the car and while traveling rain came and stop by to clean the wiper

By VICTOR HAug 23 2022

It was a great experience with this company and the price was lower than other companies. See you soon Orlando!

By GLENIESHAMARIE HAug 22 2022

The experience wa terrible. From adding extra charges andhiking the price of the rental was indescribable. I did apay now rental and paid for the insurance through Expediaafter thoroughly reading the information of priceless it stated it would accept. I got to pick up my vehicle and not only did they not accept the insurance but they also charprice was 109 I ended up having to pay 263 which was far unacceptable. Shuttle wait was 40min

By DANIEL KAug 17 2022

Rented the car for a week not knowing how long it would take my father to pass away. And brought it back 3-4 days early and the terribly unfriendly guy at the counter said there are no refunds. Car was fine. Just the unfriendly service and kicking somebody when they are down is why I will be unlikely to rent from priceless anymore.

By JINJING CAug 17 2022

Only accept your insurance is sucks , and wouldn’t take Amex card which offered to covered the rental insurance. Car is ok , interior kinda dirty .

By VIRGINIA MAug 16 2022

Terrible customer service and the lack of employee communication. Employees were very rude.

By JOHN RAug 16 2022

The car was very dirty and windows smudged. The experience sucked. Worst car rental ever. Like a refund. I actuallyreturned it 2 days earlier it was so bad. Please refund my monies

By TINITAD YAug 11 2022

Everyone was polite and professional. Thank you for your service.

By NORMA LAug 10 2022

The car rented through Expidia was not available, an upgrade was given instead. Larger car, that was on great conditions but higher fuel consumption. I was charge $211 for additional driver and other insurance not requested. The additional driver was suggested the sales person but did not told it was going to cost an additional $211.

By CHALICIA GAug 9 2022

Was forced to get things on account that no other rental agency would ask, car was dirty/ radio missing buttons andcar made a weird creaking sound while driving ..avoid priceless at all cost

By ADRIANA GAug 7 2022

I don’t recommend this place. Expedia/Travelocity false advertising Insurance and priceless does not take 3rd partyinsurance. My money was not refunded when pricesless said it was going to be refunded. Make sure to do research before getting any rental vehicle from anywhere in Orlando. Insurance was way more expensive with pricesless and

By NANCY SAug 7 2022

I had to wait 40 minutes to be picked up at the airport and then when I got the car there was low tire pressure andwhen I brought that to the attendants attention they told me the sensors are broken because of the heat in Florida. When I got to my destination with the car I checked the air pressure and it was low so I had to put air in the tireell so it made it very hard to see at night.

By LAURETTA HAug 6 2022

I would never recommend this company to anyone. My car was broken down in Hollywood studios and Disney and the roadside assistance number stated they could not help me because I do not service the area. I had to pay for my own service and your staff was extremely rude and hung up on me when I called. I would rather walk than ever recommend pricel

By JOSEJ OAug 5 2022

It was okay but have to wait a little more for the shuttle bus to pick us up at the airport ..!!! Everything else was okay!!!

By RUSSELL LAug 5 2022

Terrible experience and I will never use Priceless again.

By CRISTIAN VAug 5 2022

Its goof, but it not refund deposit.

By TEODORO GAug 4 2022

Berry nice person at front desk 👍🙏

By DORAJ DAug 3 2022

On your scheduled day to pick up your car you receive a text with information on how and where to pick it up along with a number to call. But if you are flying you have to call the 800 number provided, press 0 and let them know you need a shuttle to pick you up from the airport.

By HEIDAANN MAug 3 2022

Poor customer service, long wait to be picked up at airport, car was dirty and had a lot of dents, etc. Wouldn't accept car insurance that Expedia provided and charged more for insurance through them. Wouldn't allow you to decline coverage.

By CHAVONNE CAug 3 2022

Confusion on what types of payments that can be used. Prepaid with Amex, which processed fine; however a different card was needed to pick up vehicle as representative stated that they do not accept Amex. Also, didn't make sense that I was told couldn't get car without original card on file and you don't accept it.

By EILEEN OAug 1 2022

Todo excelente 👍

By SANJUANA MAug 1 2022

First time renting a car and it went well thanks to the staff

By JAMES BJul 31 2022

Very good customer service. Thanks for making my rental experience so smooth .

By CRAIG TJul 29 2022

Car needed to be cleaned. Paid for insurance through travelocity they made me pay additional money for insurance because they dont accept insurance from said site I rented car from horrible customer service

By GUSTAVO BJul 29 2022

We had to call for someone to get us. The guy at the counter was not to friendly.

By WINSTON AJul 29 2022

Terrible car rental experience. We waited two hours for a pickup from the Airport to the rental office then to find out there was only one available car.

By ELIZABETH VJul 28 2022

Fui a recoger el auto pero el sr q atendía me estaba cobrando 330 solo por el seguro x lo cual rechacé el arriendo ahora nose como hacerlo para la devolución del dinero el señor que me atendió quería que le pasara el dinero afuera

By ALANNA DJul 28 2022

Bad Experience, Rude Customer Service And The Owner Was Very Disrespectful I Would Never Rent From This Company Again And I Don’t Recommend It At All

By EDMARDAVILLADE SJul 27 2022

Vcs são péssimos em atendimentos, imbutiram na hora que estava no balcão inúmeras tarifas e mais que dobrou o orçamento, mesmo discordando de tudo junto ao atendente, sendo discriminado por ser brasileiro e não aceitaram o seguro do meu cartão que é global (visa internacional) , com diversas tarifas anteriormente acordadas no site de contratação.ara ninguém a vossa empresa.

By NAT CJul 23 2022

The tire on the car had a slow leak. I spent $20 filling with air and fix-a-flat. However, the counter person compensated me for my trouble. I am very happy with the service. The care of the cars as far as cleanliness and maintenance could be better.

By MIRCO GJul 23 2022

Worst car rental experience possible! The salesperson tony took advantage of of trust and applied an excessive insurance coverage on my rental which I discovered when I had to call to get my copy of the closing contract. I normally do not sanction people but in this case Tony should be fired! I asked if the new coverage was only $2.00 more thatfirmed! Only to discover that he multiplied it by 3!!! I expect a full refund of all the extra

By CHARLES JJul 22 2022

Does the people at the counter are not very helpful it justtake your money

By RYAN MJul 22 2022

Thank you for a no-nonsense vehicle experience. I just needed wheels for 10 days, and you delivered. I am in Orlando frequently and I look forward to using you all again.

By HUNTER DJul 22 2022

Too many fres added after I locked in daily rate

By CHARLES EJul 22 2022

The fabric ceiling of our car was filthy.

By LISA BJul 21 2022

I did not like that the car wasn’t full with gas and that I had to try and return it the way that I got it. That is a good way to rip of your customers. You will get it back with more gas then it was took with. This is the only place I rented a car that the gas was this way.

By AZEEZAH GJul 20 2022

The car that we rented was clean and the a\c was powerfuland cold. The car had a funny sound like maybe the routers needed to be changed and the radio volume adjustment only worked on the starring wheel

By TOM MJul 20 2022

Everything was fine except for the lying hard sell to get the 16 dollar a day toll coverage. Lying to me that if I got a sunpass transponder of my own I would be double charged and fined . I will never use your service again and will caution all against using it.

By DEANNA WJul 20 2022

The car was a piece of crap! It had a flat tire and even after we put air in it, it would go flat again. You guys pick up the car early and refuse to refund me.

By SHERRIR BJul 20 2022

I only wish there was a little more gas in it It was less than 1/4 and we had to stop on the turnpike and pay a high price. Other than that I was very pleased

By PATRICIA SJul 19 2022

Only rented 9 for cleanliness because of the outside of the vehicle

By MINH HJul 18 2022

The first car I have not safety drive virbration I have to came back to get another waste my vacation time

By DOYLE SJul 18 2022

Never again

By KYLE KJul 15 2022

Worst experience I’ve ever had renting a car. This place is the biggest scam I’ve ever seen. The guy we dealt with lied to my fiancé and I about so much to try and make it seem like he was giving us a deal. Bunch of idiots run thatplace. Never again.

By DARREN SJul 12 2022

8/10 's. Only because I had my card debited for 250 in addition to the rental and am waiting still week later for this money to be refunded. Please advise when this will happen. Otherwise excellent service and car hire.

By GERARDO VJul 10 2022

Vehicle was provided with 2 tires overinflated (>40psi) and2 under inflated (>20psi). Have to inflate back tires every morning. Something going on with the back tires at low speeds.

By ANDREASTEWART DJul 10 2022

The car was dirty and had roaches in it!! Never again!!

By CHRISTOPHER TJul 9 2022

Great service , Car offered was not what was ordered but soon a larger vehicle was offered.

By ALLEN CJul 7 2022

The only complaint I had was screens and gauges we in Spanish, I could have returned but lived with it, over all it was great!

By SUZANNE AJul 6 2022

The pricing will for sure will have me use Priceless again for all my car rentals. Check in was great. Check out was great. Better communication on the shuttle service, ie:pick up area and timing. Other than that this was a great experience

By TYSON MJul 4 2022

The car was clean but smelled bad. The store was filthy and the bathroom disgusting. The gentlemen that got us checked in kept trying to sell us needless things. It was very frustrating.

By DEBBIE PJul 2 2022

One of the best experiences I have ever had great service

By NAZER BJun 30 2022

the car was dirty and half full gas. i returned it full. direction to pick up at location was not clear in recorded message.

By STEPHANIE PJun 28 2022

I’d love to tell the whole story but it only allows me so many characters short story is I waited over an hour for a shuttle to pick me up even after speaking to the customer service rep at the shuttle office three different times.I then received a vehicle in a dark parking lot nobody walked out with me. The car was fairly clean inside the windo to drive at night. Would not recommend unless somebody was on a super tight budget. I guess you get what you pay for.

By GERRI WJun 28 2022

Was forced to take insurance when I declined I have insurance that covers rental. When I call after my trip your friendly staff said I quote you “whatever”. I will tell everyone I know that a crap business you are. Just flew in from Vegas had a from a real rental computer had no issues with insurance.

By DERON AJun 25 2022

your racist counter guy refused to rent me the car i paid for because i am a white guy with long hair whom he thinks will steal the car and run drugs with it and rack up excessive miles

By CURTIS RJun 24 2022

Awesome service Great service

By PEDRO GJun 23 2022

Dirty facilities, serious discrepancies between what they offer on the website vs. what it really is. The dirty car inside and out. With multiple scratches and even paint onthe body. Poor employee service just wants to charge you.In the end, it's cheap but that doesn't mean that I don'tgive you a good service and that there is no cleaning.

By COREYW SJun 18 2022

This place is horrible the service the car they gave me a car with nothing but problems! Then tried to charge my wife card $400 without my consent

By XIOMARA PJun 17 2022

The drop off experience was terrible. Even I had an excellent service during pick up, I will not return to the place due to lack of help during the returning process

By ERICKA PJun 14 2022

Your staff is very friendly and knowledgeable

By EBONE BJun 14 2022

I apologize I thought this was submitted already... My experience with Priceless cars was Horrible! When I rec'd my vehicle no one did a walk through with me, the car was in terribly shape, wasn't cleaned it also had a strong smell that was ridiculous with trash left inside the vehicle. Wasn't a pleasant experience...

By MICHAEL FJun 13 2022

Car was missing a hub cap had damage to exterior. Customer service person didn't seem to know why the cost was higher than the reserved amount, not very knowledgeable. Shuttle never arrived for departure we had to take an Uber - as did another couple waiting before us. The customer service person told us the shuttle would be 10 minutes then 12 rived after 20 minutes, we almost missed our flight. We won't use priceless again.

By THAI TJun 13 2022

The car was dirty on the inside as well as the outside. There are stains on the back and the front seats, nevertheless the agent refused to switch for a cleaner car.

By RAQUELKEIRJAELLE GJun 10 2022

I'm having issues getting back my security deposit in my credit card.

By JEFFREY NJun 10 2022

We were forced to buy insurance when we picked up the car which we already have covered and it almost tripled the price. That should have been disclosed when we booked and included in the price if there isn't a choice around it, total scam I will never book with Priceless again.

By KRYSTLE SJun 6 2022

The shuttle from the airport to the car rental place said it comes every 15-25 min we did not see a shuttle for 35- 40 min and I constantly had to ask other car companies about it. Then when you first call the number it says those times and keeps repeating you can’t speak to anyone. I alsohad to call my back beacuse the 250 deposit that they arethey charged me for and put me in the negative so I had to call my bank NEVER AGAIN

By BYRON AJun 4 2022

Terrible , i never recommend someone, Lie the people when you get the place get the car the price us 3 times more, terrreble,

By RENEE LJun 3 2022

Unexpected charges at the time of rental pick up.

By AMIRA AJun 2 2022

The car smelled like cigarette smoke and was not so clean.

By RAMON VJun 1 2022

I'm wait 1 1/2 hour for the pick up in airport. Is too much,

By ANGELAL MMay 30 2022

Everyone is nice , I never have a problem when I rent from priceless and I been renting cars from them every time Igo to ORLANDO ..Just return the car back the way u get it(GAS) And get the SUNPASS and u won't have any problemsand nothing to complain about..I give priceless ⭐⭐⭐⭐⭐

By JEAN JMay 29 2022

Our plane was canceled an hour before we were to board and they scheduled us for the next day we tried to Contact Priceless to reschedule all we could was leave a message they said they would call us back they never did when we finally got there with our confirmation the man on the deck he hooked us up with a car but changed us for 3 days insteadsed our graduation we were there for because we couldn’t get contact with anyone

By CATHERINE TMay 28 2022

The car had all sorts of stains in both the front seats andback seats. The car ran loud while driving it. I mentioned the stains and no one really cared, I would have thought some sort of credit would have been offered. Will not use this place again

By GIAN NMay 28 2022

The car I rented was in terrible shape. The driver foot handle was literally glue on ( visible / excess dry glue all over the handle). Both rear doors had rubber seals that were not attached. Making opening and closing doors a pain because the seals would hang over and out of the car.Multiple scrapes and dents were noted all over the car. Tetchup or blood. There were paint and glue droplets all over the car. It’s was horrible exp.

By CARRIE GMay 25 2022

Agent made a comment about my weight at pick up and when a tire blew we were told it was our problem or they would charge us. Don't recommend

By HENNOUS MMay 24 2022

I was served by Mr Waleed and I’m very satisfied. Thank you Waleed!!!

By MARGARET NMay 24 2022

We paired on line for rent when I got there it was different price, like car insurance that I have and I can’t get for this rent and I used to do in the other rent car Agency

By ALEXANDRA KMay 22 2022

Only one person was working the counter, retrieving cars,and having to act as the janitor I guess and they refuseda restroom usage for customers. You need to hire more people

By LISAA MMay 22 2022

The car was dirty, had a 1/4 tank of gas, they never gaveme my AAA discount, the man at the front desk with the hair replacement was also kind of rude. Will never go thereagain. I was charged a $50 fee for using my debit but ifyou use a credit card their is not fee. I give him my credit card and he says he doesn’t accept it. He attitude was

By JOSE EMay 21 2022

Outstanding customer service and care and easy rental andtransportation to and from the airport.

By TAE HYUN LMay 19 2022

Horrible customer service. They lied to me and so i am ina dispute w the orlando branch w expedia and will be filing a lawsuit once i acquire a couple documents. They cancelled my reservation and made me pay the original on top ofrenting a new vehicle out and making false statements in person

By ROGER LMay 18 2022

You have to improve the time to pick up passengers from the airport. We waited over over an hour before the shuttle came to pick us up.

By TIMOTHY BMay 14 2022

Really lousy experience. I had to pay more than the dailyrate in charges... Insurance, sun pass. You don't take Anex (hello?) So I couldn't waive insurance to my Amex coverage.... And sun pass daily charge ended up being twice what tolls cost me. And your shuttle was late.

By MARK OMay 13 2022

did not get picked up from airport. waited over 1hr and half. finally to.ok a taxi to rental place. Would not recommend using this place for renting a car

By KENNETH MMay 13 2022

The experience was good but the charges weren’t explained. There was no paper work showing what I was being chargedfor and no receipt. I still don’t know why I was charged what I was charged.

By CORRINE BMay 13 2022

The car we rented was filthy, smelled terrible and the gas tank was empty. When I asked if there was anything else available, I was given a very short, nasty response. As soonas we drove out of the parking lot, the maintenance lightcame on. I tried to contact priceless, but I was unable to get a hold of anyone.

By KENIA MMay 12 2022

The shuttle took way to long to pick us up from the airport. It’s supposed to run every 15-20 minutes but we waitedfor more than half an hour.

By JIM CMay 12 2022

The car was filthy when I picked it up. I ran it through a car wash but the windshield remained filthy the entire time I had the car.

By JENNIFER BMay 9 2022

So helpful and car was inexpensive!

By RENELL DMay 8 2022

Pricing is not clear at all on the website. You get told 1 price then when you go to collect the vehicle they charge you way more than that after all their hidden add ons

By MONICA MMay 7 2022

We had made a reservation through travelocity. When we arrived at the airport, we followed the instructions for the shuttle pick-up. After over 30 minutes we called and got acontinuous recording, no one answered the phone.We waitedover an hour for our shuttle. When we arrived the gentleman that recieved us said that our reservation had been cancelcelation is that they hold the car upto 2hours after pickup time. We were still within the 2 hours, plus we explained that we had waited for the shuttle over 1hr. There weretwo other families with the same situation. As soon as someone mentioned Lawyer 2 cars were available. Another gentleman helped us with our situation and he was really nice and helpful. I can't remember his name but he was from PR. The car wasn't all clean but I guess it was because it wasgoing to be cleaned and the situation happened. The car worked great and after that we had no other problems. If it

By ERNESTPATRICK RMay 5 2022

I do not like the method of tacking on insurance cost after securing the vehicle through a third party.

By CURTIS RMay 4 2022

Customer Rep tried to defraud me, said the car was full of gas, and gave me the keys to drive off. I asked how do we document damage so I don't get charged for it, he said I could just take pictures and then let them know. There was in fact significant damage to the car and worse yet the gas was only at 3/8 not full. I went in and told that informafor an updated contract to show that and they said they wouldn't give me one that it was noted when I returned the car I asked for a closing statement because they asked if I returned it full at which point I said no it should havebeen documented on the contract and the guy said it wasn't he may have found a note later on then just said okay you're good to go, I wanted a hard copy receipt to show that in fact I had closed it out into the gas was right and there was no charge for damages because that location has aterrible reputation. They wouldn't give me a receipt they

By GAIL GMay 3 2022

Transportation from airport to office took 45+ minutes.

By MARCIO CMay 2 2022

The website was not clear. Whan I booked, I was not informed that there was a suttle between the air port and the carshop. Beyond that. I paid US$ 212 for car, and when I arrived at the store, i have to pay another US$ 357 for toolsand insurance. I felt me robbed.

By LUIS MApr 30 2022

We waited 47 min for the airport shuttle. Manager told us we had to pay an additional $12 a day to use our own insurance. My wife said that was bull and "Andrew" told my wifeto go sit to the side as the reservation was not in her name. She of course refused so we were told we both had to sit to the side so the charge could be explained to us. Theus that he could cancel our prepaid reservation as we were being difficult.

By RODRIK RApr 29 2022

If I could give this place a less than a 1 I would. The shuttle Arrived 2.5 hours after I arrived at the airport. The driver told me he was stressed out took an aggressive posture and said I had to wait and left. I took a taxi thatcost me an additional $30 to get to the rental place and it wasn’t any better there. They had rented my car to someo them multiple times and they kept giving different reasons why the shuttle hadn’t arrived.

By DIMASENRIQUEDEARMAS PApr 29 2022

That at the time of making reservations through the different pages, all costs associated with the rental, prices per day and all insurance are included.

By ANN MApr 29 2022

When arriving In Orlando we landed at 10:48pm and was outside waiting at 11:10pm thinking a shuttle was coming for us because the contract stated that they were open till 11:30 pm so we thought someone woke there after talking to other shuttle personnel the last run is at 11:00pm so we were stranded at the airport until 5:30am waiting for the firude from the sales person. So please specify that online that your shuttle stops running at 11

By MICHAEL GApr 28 2022

I was nervous from reading negative reviews online. But pleasantly surprised at how easy and painless the rental experience was. I was prepared with everything requested in the rental agreement, so there were no surprises. Overallit was great value for the price--I spent less than half of what I would have at one of the major onsite rental comp

By AMINAHKHADIJAH CApr 27 2022

The only issue I have with priceless Orlando is that I waited an hour for the shuttle service. And also I had an early morning return flight and shuttle service wasn’t avaiIable so I had to Uber to the airport . Priceless Orlando should consider getting multiple shuttle vans and offer 24 hour service or atleast reserved service for after hours

By MARKS FApr 27 2022

While I had a very good experience, due to the fact I read all the reviews online and tried to be prepared based on others experiences, I did notice some others having issues. The staff we dealt with were very good and the car was excellent. I would roll the dice and rent again from thecompany, however I would still be a bit nervous naturally.es like mine versus what some others have seemed to be like.

By MARIAFRANCHESKACLAUDIO OApr 27 2022

Hidden charge from insurance. With other company I can use my car insurance

By GAVIN BApr 25 2022

Shocking company. Turned up in Orlando for a holiday and instructed to pay a further 500 dollars for a rental we had pre booked. We had no option but to pay it as would havebeen stuck otherwise

By ANTONIO UApr 25 2022

The car was loud and noisy. It did not feel stable the rear felt unstable.

By JASON SApr 24 2022

I hired the car from the UK and paid extra for insurance,which I was charged again for, I was also charged$10 a day toll, I was informed this was the best valve. Only used the tolls on three days.

By JOHN HApr 23 2022

Terrible attitude from assistant on return.Hostile and quite unpleasant. Unhelpful. Uncooperative. Charges on pickup totally inexplicable unfathomable.At least 100 dollars more than expected. Difficult to find shuttle stop at airport. Shuttle did not arrive for over an hour.So I had to take a taxi to depot.certainly did not warrant a return visit

By RAUL MApr 22 2022

The shuttle took over a hourr to pick people up at the airport

By JUAN OApr 22 2022

I saw other reviews about this place and the reviews were awful, sadly we went i a very high season and the car selection for renting was very slim and expensive, so we decided totake the risk, and i am glad we did. The shuttle came ontime we got there and a car got assigned quickly and simple( nissan altima 21) the gentleman helping was nice and helpf At returning same thing fast and easy got the shuttle and back to the airport with out issues. Thank you priceless i will rent with you guys again.

By ROBERT HApr 21 2022

Car was now order it was just brought back when we received it watched the people pull up in it whe wants crossoverand your employee keep saying we can’t have it because there was only 2 of us he kept saying something similar but I don’t know how he gets similar fro a Nissan Altima t from a Kia Sportage which is what we wanted so overall I will

By KARI BApr 21 2022

I used an off site company to book my car. The car was not there. They told me they didn’t work with that company, but we’re still able to get my payment from them.

By CODY TApr 18 2022

We missed our flight due to the shuttle not getting us to the airport on time. Had we not waited the 45mins after returning our rental we would have been on time for our flight. I was extremely disappointed and I will not be usingyour service again.

By RONNIE TApr 16 2022

I was overcharged. My receipt says I was charged $209 andchange but my bank statement says $250.. the key fob was inoperative, the vehicle lacked maintenance, it smelled awful, the tire pressure warnings were on the entire time with the salesman quickly mentioned they would which is unacceptable, could not use the cruise control because the sen control. Hands down the worst experience I’ve had renting a vehicle.

By CARLOS VApr 16 2022

Very helpful, and caring. Thank you.

By MICHAEL GApr 15 2022

Flight was delayed. Tried calling but could not get anyone to answer so my rental was canceled. Apparently the onlyvehicle available was a suv that was double the price. The vehicle was not clean on the inside and was covered in dents and pain chips in the outside.

By HECTORN RApr 14 2022

Great customer service, car could have been wiped down onthe inside and there was some visible sand but I will definitely rent from them again

By ANN WApr 13 2022

The customer service was wonderful. While Expedia was not, the Pricelss staff were very helpful. I would rent a carfrom them again should I come to Orlando again. Consider this agency a very good one!

By CAROLINE SApr 12 2022

I was very upset as they did not accept my Canadian insurance and the insurance ended up costing me more then the car rental. This was not indicated anywhere on the Expedia site when we rented which is not acceptable. Therefore seeing we are Canadian we will no longer be renting from priceless.

By ANGELINA DApr 11 2022

The guys at the desk were so helpful and sweet! I appreciated them helping with the luggage!💙

By ANTHONY FApr 8 2022

Your customer service was awful, guy at counter was useless. The fact I rented the car through Travelocity for oneprice. I was charged for additional loss of coverage insurance which I have never paid before with any other car rental!!!! The price just kept going up over 200.00 more then what it was on Travelocity once I walked through your doand switch at its finest!

By JOHN CApr 8 2022

The voicemail for the Orlando Priceless said the shuttke ran every 10 minutes, we waited 45. The bathroom at Priceless in Orlando looked like it hadn't been cleaned in months.

By ZAKIR KApr 7 2022

The car was old, dirty and unsafe (pulled dangerously to left). am sure it was not cleaned to Covid standards as indicated. Washer fluid light indicated low fluid.. I told the person at the desk. He said I should purchase my own and return with the receipts and he would reimburse me. I told him I am now doing that as it is an inconvenience and Ieen topped off before renting. He became very annoyed. Hewas unprofessional and unhelpful

By KARYNLYN LApr 7 2022

Process was easy. Rates were reasonable. My cousin dropped me off and her car battery died and the customer servicerep helped us with a jump start. He went above and beyond.

By MATT LApr 5 2022

I sent a formal complaint through your web submission. I was scammed and am in the process of disputing charges through my bank and contacting Travelocity corporate. I suggest you respond to my prior complaint

By TAMMY LApr 4 2022

The car had high miles. The door handle was broke. We hadto put air in the tire every morning. The weather stripping was coming off the back door.

By JEFFREY WApr 4 2022

Very friendly and helpful staff. In/Out much quicker than experienced with some of the long lines at competitor pick-up spots. Brand new vehicle at a fraction of the costs charged by competitors. I would use Priceless again.

By JOEL HApr 2 2022

Wish you were at the airport also

By MONICAE BApr 2 2022

They claimed that we added another ding to the crash dummy car with many scratches and dings.

By VANESSA CApr 2 2022

We rented two cars. Both were 4 years old with over 60k miles and had worn out motors on the drivers side windows. One shook on the road. One was provided with low tire pressure and the gas light on (out of gas)

By LARRY HApr 1 2022

I dont like to complain, it was a goid price but the cars windows were so dirty i had to stop at 1 oclock in the morning to clean ALL of them, the car drove pretty bad lots of road noise and wobble we drove to keechobee and were very concerned, the bus driver was a great young man, the clerks when we retirned the car were great also, oh and therethought the rental contract was the rental contract, anyway overall it was so so, thank you!!

By TIFFANYM PMar 31 2022

We waited for over 40 minutes for the shuttle to pick us upat the Orlando airport. There is also no way to contact the desk person at Priceless.

By MARY MMar 31 2022

The car definitely. I got insurance through travelocity. I was told I had to buy it from them. I forgot my phone in their van. I realized it at the airport and called. I had to really beg and was flipping out and told them it was a Christian man who took me. They did bring my phone though.

By LYNIA MMar 30 2022

The employee who completed my reservation pick-up with me attempted to add multiple items to my rental ie; liability insurance(which I pre-purchased a $30,000 policy for all liability/comp/collision through Expedia and have full coverage on my personal vehicle all of which I did make him aware), deposit waiver (@ $80), and tries to sell me additionthy and someone had beat the crap out of the engine. At less than 20,000 miles it shouldn't have felt like a go-cart. I rent vehicles frequently to travel and whenever my personal vehicle goes to the shop and I was so very disappointed with this experience.

By WILLIAM UMar 30 2022

I was helped by Tony on the day I picked up my rental car.He was a top notch customer service rep. I had issues with my credit card and he was patient and understanding until I was able to resolve the issue. You have an asset with Tony and I hope he's around when we return to Orlando inthe future. Thanks - Travis Upperman

By RONALD BMar 29 2022

It was a little pricey because I waited to long to book therental car. The person got it for $9 per day.

By KARENE SMar 29 2022

I don't think you should charge $60 for your ezpass. I only used, not even $20. This is highway robbery. You should check check out what was used and change just alittle more. Not $40+++. The car was dirty and not sanitized. I had to clean the windows and wipe down everything when Igot to the hotel. But, you do have the best prices. I wil

By LOY CMar 28 2022

Employees were very courteous. Definitely had no issues at all. Thanks for your courtesy.

By ARNALDO AMar 28 2022

The only bad thing .I left my wallet in the car I rented. I called and was told I would receive a call back, still haven’t.

By PREMPAL KMar 27 2022

Car had cigarette smoke smell all over and my credit card insurance was not accepted so I had to take extra insurance.

By BRIAN LMar 27 2022

Had a low battery on the key fob so was a little nervous but other that all was ok

By BARBARA RMar 27 2022

Was charged a second time the price that I had already paid via Expedia; waited for more than 1.5 hours at airport in vain for shuttle, finally had to pay Uber to get to rental site; at rental office had to wait for employee to come to office, only security guard was present; was given rental car with empty gas tank and told that that was the solhad not, it was empty). Overall, horrible experience.

By MONTI HMar 25 2022

Outstanding place to rent a vehicle.

By ROBBIN FMar 24 2022

The 2nd man who helped me was amazing!!!!

By FORREST HMar 24 2022

The wait time for pick up was ridiculous. We waited nearly an hour for pick up along with a number of other customers. There was clearly a breakdown between what the driver was doing versus what the front desk staff knew. The return was fine and the second driver for the drop off was perfectly fine, but after hours of flying, waiting to be picy kind of recompense for the trouble.

By MARIO MMar 24 2022

Unexpected charges even tho insurance was already bought when reservation was made through Expedia.

By LISA TMar 23 2022

I opted to pay for the gas in advance so that I wouldn't have to fill the car back up to 3/4 of a tank. It cost me $55 for the gas. I ended up only driving almost 1/4 of a tank. When I asked for a credit for the gas I didn't rise, I was denied. My husband frequently rents cars for and hasalways been issued a refund for the gas he didn't use. .Als. My kids and I waited a long time at the airport for the shuttle. Lisa

By MARIELA DMar 22 2022

We had a lovely experience renting a 7 seat SUV for a family trip. we got good value for money and a nice attentivestaff, when we had to change our reservation from a mid size car to a SUV, there was no problem at all! Same with dropping off the car it was fast and easy. I would definitely come back to this agency.

By PAUL MMar 22 2022

Was given different information when called and spoke to someone.

By MARLA SMar 20 2022

Just a reminder some of us drive older model cars and need to be taught how to use keyless start and stop:)

By BETHANY TMar 19 2022

The time it took for the shuttle on the evening we arrived was rough. Directions in the email we received were also confusing and unclear. THE DRIVER ON THE WAY FROM THE AIRPORT WAS TERRIBLE! HE DROVE AT AN UNSAFE SPEED WITH GOSPELMUSIC BLASTING. HE WAS CUTTING OTHER DRIVERS OFF AND PUT OUR LIVES AT RISK. The gentleman running the desk at therecommend that your evening driver get a stern talking to. He could have killed us all.

By KAMALKISHORE AMar 18 2022

I was charged extra for 1 day and on calling no help was provided . My intime wa staken incorrectly of 3/14/2021 at9:30 am though I retuned at 6:13 am . Charges were not told upfront and said receipt will be send out in email. Call same day for billing Issue and is not resolved. Phonewas hung up by customer front desk as well. In further att as they cannot fix the billing issue. Very dishonest and extra charges have been done

By THUY LMar 18 2022

The rental car did a bait and switch using the Car rental website. The representative charges me for more unnecessary charges when I declined the offer at the check in desk.

By ANTHONYROBERT PMar 18 2022

The person who checked us in was helpful and courteous

By WARREN TMar 17 2022

Shuttle took 45 minutes to pick us up from the airport, driver was rude

By WESLEY CMar 16 2022

I had to pay 89.99 for insurance . I have full coverage and was told at the desk my insurance didn't cover loss . So whatever ! When I got back home I reached out to Expediaabout this issue . Then given a email for the car rental co. Sent them all my info and a letter from my insurance company stating that my insurance did in fact cover everythinybody ! So they can keep the 89 dollars and I will neverrent from them or use Expedia for anything !!

By JASON PMar 12 2022

when I reserve my car I did it online at the pricelesscarrental website, when I arrived to pick up my car they charge a lot of fees again, because I paid those fees online, I asked them and they didnt know how to refund my money, they gave me a phone number for corporate and they told me the location had to refund me, long story short I paid twicONT RENT A CAR WITH YOU NEVER AGAIN.

By STACIA SMar 11 2022

HORRIBLE experience!! The car we were given was scary to drive it was so terrible. My fiancé drove it, so he can elaborate more. We were told upon our returning of the car and expressing our horrible experience, that the manager would call us. We never received a call. I will never rent acar from this company again.

By ANGELABETH MMar 10 2022

I prepaid vehicle online & owed $40 but had to add add'l day. I declined the insurance but was told HAD to take it even though the paper on the counter said it was an option for taking it. what should have cost me about $100 or less instead was $207 more than double what i was expecting. this was like a bait & switch with the cheap rate & then themend to anyone after this experience. The drivers to/from the airport were AWESOME!

By IRENE PMar 9 2022

Car I rented very clean But while driving tire was broken and split into pieces. I was left in middle of the night on the side of road, 45 min from airport, barely made my flight. There was no-one from Priceless to help, I found an emergency number, reached Indianna. She ordered tow truck. &suggested I call 911. I did. State Troupers changed myterrifying, life threatening situation was avoidable if they had a good tire on my rental!

By CYNTHIA AMar 8 2022

The agent overcharged me, and just fast talked when I questioned the charges. I called the company after returning the vehicle, to review the charges, and a refund was issued.

By DON GMar 7 2022

So much nicer than standingf for hours in line at the airport rent a car. Took a shuttle five minutes away and got the vehicle fast and easy

By SCOTTJ CMar 7 2022

Car was pretty banged up. Had to stop and wash the inside of the windshield because it was greasy. Had to stop one morning and air up the tires. (Low tire light came on) Not real impressed.

By CHARLOTTEA SMar 6 2022

They shuttle didn’t come for 1 1/2 hours. The lobby is horrible. They trying to over charge you for a late pickup. The car had a quarter of a tank of gas.

By RANDY AMar 6 2022

Wurst rental experience I’ve ever had. They charged me over $170 after I dropped the vehicle off. When I called to inquire I was greeted with a rude confrontational woman who refused to help me. The car was dirty, gas so low the warning light was on. Low tire pressure and warning light onthat as well. Plus the windshield wipers need to be replac

By RAMACHANDRAN RMar 5 2022

Poor customer service. Try’s to get more money than any help. Cars are old and not maintained. Asked to drive the car with the warning lights on the dashboard.

By JULIE CMar 5 2022

With all of the hidden fees it cost me double what I was originally quoted online. Your company advertises shuttle services every 15 minutes. I waited 45 minutes at the airport for your shuttle and ended up taking the shuttle from a neighbouring business on the way back after waiting morethan half an hour again. I will never rent from your compa

By ANTHONYPHILLIP VMar 5 2022

Called to switch car to my daughters name was told she needed a copy of my drivers license when she arrived said that would not work and charged her double from the originalcontract if I could give a negative rating I would have additionally I will be contacting all social media avenuesand voice my opinion

By MADELINE MMar 5 2022

Never sent me a receipt

By ELIZABETH TMar 4 2022

We rented a car from priceless. I was not told that the facility was off site. We were expected to pay liability fees. When we received the car the car was dirty outside oh, there was brown stains on the roof and the car smelled like someone had smoked in the car. Was not pleased with this car rental experience. I will not rent from Priceless again

By MATTHEW TMar 4 2022

Didn't catch his name, but the individual at the counter when I checked in and out was very friendly and did a great job

By EDWARD MMar 3 2022

I was charged 75 dollars for being over two hours delayedwith my pick up of the car. I called the office to informthem and got no response. I returned a text and got no response. I returned a second text and was told it was ok that they were open until 11:00 pm. This was due to an ice storm back home and I had no control over it.

By SHANNON MMar 1 2022

We rented thru Expedia and got a great deal. we were coming from Winnipeg, Manitoba to Toronto to Orlando and our flight out of Toronto got cancelled. We called Priceless and let them know we would be picking up the car a day later. The gentleman was super friendly and said no problem, the vehicle would still be here waiting. When we showed up, theehicles" .He ended up charging us an extra $150 US...not happy

By ARASHK JFeb 28 2022

Car was out of break

By WASHINGTON HFeb 27 2022

The car was not to clean , but the customer service was good .

By ALAN ZFeb 26 2022

I was given the wrong information regarding waiving collision coverage. I had my own and was told I could not waiveit. This was incorrect. I feel I was ripped off. I would like a representative to contact me. Alan Zucker 905 929-3773

By JEANMARC LFeb 26 2022

Everything was great...just disappointed in the fees

By NATHAN CFeb 25 2022

Shuttle delay- We arrived at 8: 00p, and waited until shuttle picked us up at 9:30 from the airport. Clearly unacceptable. No phone number to call re delay or customer svc. The car we were given had an obvious mechanical loud grinding tire noise. Should never have been given to us. Reported to staff by us However the staff that checked us in and out was ving. Mold on the ceiling does not inspire confidence. Can't recommend to others yet

By SEAN DFeb 25 2022

The only problem I had was the shuttle from the airport. My flight was late so I had to take taxi to your location. The staff at the location were awesome! I think the gentleman that helped me was Fred? Will most likely use you guys again. Thanks

By TARA TFeb 23 2022

Being charged a toll fee every day even when the toll isn’t used is ridiculous

By TIMOTHYCHALMERS DFeb 22 2022

Windshield was dirty inside and out. Making visibility poor. Especially at night

By WALTERRIVERA MFeb 21 2022

THE GUY AT THE COUNTER TOLD ME I AM GOING TO GIVE YOU NICE CAR; HE SHOULD SAID AREAL DIRTY, OLD (2019 NISSAN ALTIMA), WITH A FLAT TIRE, CHECK ENGINE LIGHT ON, FLAT TIRE. AN HOUR LATTER, I RETURN THE CAR AND THE YOUNG LADY AT THE COUNTER GAVE ME ANOTHER CAR (2022 NISSAN).SHE HAS A DIFFERENT ATTITUDE. AT THE SAME TIME THERE WAS AN OLD COUPLE TRYIGIVING THEM A HARD TIME. LOCATION: 7652, NARCOOSSEE RD, FL. 3216248994 TRANSACTION: 126630

By MIGUELDUARTEPORTO RFeb 21 2022

The guy who was attending me was l great very polite. Good service l will recommend.

By ROBINCHRISTIAN PFeb 21 2022

Orlando Priceless superb, and instant communication. Priceless of LAX I am still waiting 3 weeks (and so is carrentals.com) after a dozen inquiries they are ignoring me. I had to cancel a car due to funeral and am simply grown tired of trying to reach them for a partial refund. Carrentals.com emails me eveyr day saying they can't reach them either.

By QUANG NFeb 19 2022

Sabrina customer service was great

By BRANDON TFeb 19 2022

Our experience was amazing! We have rented from this location previously and were satisfied so we chose to rent here again. The gentleman who checked us is was very professional and friendly. He even gave us an upgrade for being returning customers. The driver who drove us back to the airport was also very friendly. Because of the outstanding serlocation again! Thank you again for making our car rentalexperience an excellent one!

By GUILLERMONAHUM MFeb 19 2022

realmente fue una muy mala experiencia.. alquile autos siempre y esta vez fue muy muy mal atendido por el funcinario Samy o un nombre similar.. fue muy muy grosero y realmente me senti muy mal tratando. independiente que el auto no estaba 100% . no volvería a alquilar por eso. funcinario

By JEWEL CFeb 18 2022

Mike was very rude and lacked professionalism, he was very cocky and spoke to me in a rude and condesending manner. In addition I also waited at the airport for shuttle pick up for an hour and 45minutes. Each time I called it was a different excuse and again very rude. Your customer serviceis definitely non existent. I asked for a copy of the renwill be emailed to me. I am still waiting on the rental agreement and receipt. NEVER GOT IT!

By MICHAEL FFeb 17 2022

The car was not clean inside or outside--the car had a roaring in it like a wheel bearing was going bad. All else wasjust fine. Mike

By LISACHRISTINE BFeb 17 2022

Priceless was fantastic!! Highly recommend this awesome car rental company.

By BERNARD WFeb 17 2022

Long wait to rent the car- at least 30minutes- only 1 person assisting customers. Almost 25 minute wait to take shuttle to airport- this is too long.

By LUCIANAF FFeb 16 2022

No one explain to me I need to get a shuttle to even check in , I got to the airport the women close the window on my face , wasn’t even 11pm yet and was nobody else in line!! Nobody ever answer the phone, there is no one at the desk ever , Far from the airport and no explanation at all or any information, even worse is a ghost company never aga

By BRIAN LFeb 15 2022

Car was sent out dirty. Low pressure warning on right fronttire. Windshield was filthy and the car smelled like dog deodorizer.

By PATRICK BFeb 15 2022

car windows dirty had to wait over 30 mins for shuttle to pick us up at airport. Brakes and alignment were bad.

By CLAIRE DFeb 14 2022

The manager was awful, and my car was dirty and full of small dings. Had to wait for 45 minutes for them to come pick us up in the shuttle at the airport Although the driver was very kind!

By LORRIA LFeb 13 2022

I was rented an unsafe vehicle. It had bald tires the brakes are grinding and the tire wouldn’t hold air I had to keep putting air in the tire. The tires were so bald that I was hydroplaning when it was raining. I told the clerk when I returned the vehicle and he said he would put it in the notes

By VINCENT DFeb 12 2022

The car smelled like smoke, the rear view mirror kept falling off, the passenger door wouldn't lock. It was the worstcar rental experience I've ever had. I will say the staffwas friendly but the car was a piece of junk.

By AYANNA SFeb 11 2022

My rental reservation was intentionally set for a midsize SUV.. I called ahead to be sure that vehicle was going to be available, and was assured it would.. when I arrive the only vehicle available was a Nissan Versa! Try getting your 99 year old grandmother in and out of a Nissan Versa..Customer service was a 0

By WILLIAM VFeb 11 2022

Over all great experiences. Did not appreciate the fact that they told me it was a policy to charge for auto coverage @$40 a day when i presented my insurance info

By JENNIFER BFeb 11 2022

Customer service was excellent!! Friendly and very helpful! The car was not washed on the outside and the inside was also dirty floors were not vacuumed, windshield was dirty enough on the inside that I had to stop and clean it off.& it smelled like smoke.

By ANDREWPOPIK IFeb 10 2022

I had a $108 rental that cost me $470 . My car insurance and credit card covers me with a tental but the agent said Ihad to take their collision insurance because ny insurance was only liability. He looked at our insurance card that told him that. Wrong he couldn't know my policy. Being off the airport I felt st

By JULIE HFeb 10 2022

The car was not comfortable at all, the back tire needed air so we had to stop and fill it up the first day we pickedit up. We reserved the car with an AMEX card but when we got there they said they wouldn't take AMEX or any Debit cards. Would not use this company again.

By WAYNE LFeb 10 2022

Slow to pick up at MCO, otherwise good service. Easy return

By JESENIA MFeb 10 2022

When I booked the car I was given a total of $64. When I arrived they had added a bunch of random fees to bring my total to over $350. The roof of the car was all stained and gross. The car desperately needed an alignment and the radio would randomly shut off every 10-15 min. I frequently visit the area and will NEVER rent a car through Priceless a

By JOHN HFeb 7 2022

The staff couldn't have been more friendly and professional. The rental went perfectly. Thank you to everyone involved. This was a great experience. Thank you for reminding us to bring our own insurance docs during the confirmation process.

By TRISHAMARJORIE EFeb 5 2022

The vehicle they tried to give me was in terrible condition, I told them that I would not take it and simply asked for another. The guy started yelling at me and told me I had no other options. I refused to take it and asked for mymoney back. This is the worst rental company I’ve ever gone through especially since they wanted to charge a ridiculd.

By GEOFF DFeb 4 2022

There were some minor issues with the vehicle. I totally forgot about them until now. So not a big deal really. The 9 is just from vehicle not the people. I had a nice experience and they were very helpful that I didn't have to wait and made sure that I got everything. I got the managers special and very glad I did. I'll be returning next month and will sure

By SUSANNEM BFeb 4 2022

The interior windows were very dirty making it hard to see.I had to stop and clean them before I could drive to my destination. The car had a lot of exterior damage, but was a good deal for the price.

By MIKE DFeb 4 2022

I was overcharged. Expedia gave me a final price that was $160 less than I was charged at the counter.

By MICHAEL FFeb 4 2022

The vehicle rented had a leaking front left tire which I had to fill every day of the term of rental. I was told I could not pay with American Express, even though the reservation was made through AMEX. I was told they couldn’t scan AMEX at the time. I will not use again.

By KEJUAN SFeb 4 2022

Great prices and awesome customer service. The vehicle was in great condition.

By WILLIAMJOHN HFeb 3 2022

I was disappointed that Priceless Car rental would not accept my vehicle insurance from Canada as all other car rental companies I have used do. This was the only reason I did not give Priceless an across the board rating of 10

By JASON DFeb 3 2022

The insurance requirements above and beyond even what Expedia offered was an unpleasant surprise.

By SAYARD BFeb 2 2022

I was worried reading some reviews prior to arrival and using an offsite vendor. It was SO worth it. Your staff were polite, not rushed, nothing seemed different or out of the ordinary from any other rental I have done though it was MUCH more reasonably priced :). Sending all of my colleagues your way when they are in the area.

By HEIDI MFeb 2 2022

Wait time for pickup st airport was very long, we waited about 1 hour for pickup and called office twice. Personnel were friendly, but when I noticed I was charged about $7more than my quotation, he did refund the difference but then congenial tone abrubtly ended and the vibe changed toan unfriendly/ irritated interaction so that was dissapos very good so overall I would say I was happy.

By DEIRDRE HJan 31 2022

My car was dirty, falling apart, and not full tank of gas. The pick up site was falling apart in which I do think TSA safe for the employees

By MATTHEW BJan 31 2022

Great price and service. The only minor complaint was the windshield had what looked like some kind of dried cleaner on the inside of the windshield that I couldn't just wipe off. Otherwise, fantastic overall experience.

By EMILY TJan 30 2022

The guy behind the counter Tony was condescending and unprofessional. When you call the number on the card it doesn’t tell you how to actually talk to a representative. The battery in the push to start key was dying had to come back to get a new battery. The windshield was incredibly dirt. The windshield wipers were horrible. When it rained we lis so dirty and the wipers were crap. There was so many fees

By JOSEPH NJan 29 2022

If you would give instructions on where to go it would have been great we spent one and one half theyhours trying to find out where to go no one three sesames to know they would send us to garage

By JOHN KJan 29 2022

The agent had to do everything by himself, including go andget the car! Fortunately, I was first in line so it didn't cause me too much wait time, but he was very good.

By KENNETH SJan 29 2022

We felt like we were duped into insurance we didn't need. They made it sound like it was a choice that came with thevehicle and never once said that it would cost extra. When I asked them about it, they had no comment. They were rude and unsympathetic. They told me that I would have hadto pay $10/day to "transfer" my own insurance if I hadn't

By JENNIFER IJan 29 2022

I'm waiting for you to respond back to ne about a charge on my credit card that should not be there. I do not want to take this to the better business bureau. If I could give zero stars I would. This place is absolutely horrible

By JUNGM KJan 27 2022

The car was not new but it was fine, you get what you payfor.

By DENISE RJan 27 2022

I had to put air in the tire twice a day, filthy, window didnt work on drivers side

By SUZAN KJan 27 2022

Zaid was a great customer service representative. I woulddefinitely go back and rent again from priceless. By far better than most car rental companies in Orlando, Florida.

By JUDITH WJan 26 2022

We waited 45 minutes for the shuttle and were lied to when we asked why it was taking so long. We then waited 20 minutes on the way back to the airport while the shuttle driver just stood around. Pretty poor customer service. Everything with the vehicle itself was fine.

By CRAIG BJan 25 2022

We waited for far too long on both sides of the rental for the shuttle service. When we arrived, it was nearly 45 minutes. When we dropped off it was 25 minutes. Neither one is acceptable. I expect to wait no longer than 10 mins. Your pricing tactics are a bit shady. We were quoted a certain price, but that quote did not include extra driver charg00 dollars more than what we were quoted. I will neveruse your service again.

By SYDNEY AJan 24 2022

I sent an email regarding My concerns:))

By BRIANNE WJan 24 2022

The first vehicle we were issued was a disaster, it was disgusting. The vehicle was filthy inside and outside. We reluctantly took the vehicle and when we got on the interstate to the vehicle shook like crazy. We returned the vehicle and were issued another slightly cleaner vehicle. This vehicle needed new brakes but at least it did not shake like the fir recommend the company.

By RONEUGENE CJan 24 2022

waited an hour to be picked up at the airport and when we arrived at the off site location the car was not ready

By NICHOLE TJan 23 2022

No shuttle picked us up at the airport and no phone line to call just a recording.

By BRYON PJan 21 2022

Vehicle was dirty, with crud in various places (and puddlesof some kind of liquid in the cupholders) that made me not want to touch any more of the vehicle than I had to. Vehicle was also in rather poor condition, with sluggish windows and broken/missing trim. Vehicle was also rented withincorrect outgoing fuel level - stated as 6/8, but actuallt, but uninterested in details or in providing correct rental agreement.

By GLORIA HJan 21 2022

Guy at the counter was super duper nice and friendly. Love renting from you

By FRANCISCO LJan 21 2022

The agent tried to include hidden extra fees. Even after I told him I did not want any extras. Very unprofessional.

By VIRGINIA MJan 21 2022

Entire process was efficient! Staff was so helpful & informative!

By VICKI EJan 20 2022

Despite the answering machine telling us the bus would bethere every 10-15 min, it took much longer and we called multiple times only to get said voicemail. When we told the employee at the office, he gave us a bit of an attitude. The car itself ran smoothly and gave us no problems.

By MITCHELL WJan 18 2022

Windows were so dirty we had to not only stop at a gas station to clean the outside but buy windex to clean the inside.

By MACARMELA YJan 14 2022

I would have given the car a “10” but the car stereo’s volume was not properly working. Great deal but it gets negated by hidden fees such as transferring own insurance coverage for a daily fee when having car insurance liability/coverage should suffice. The other option is to PAY the carrental’s auto insurance. So either way, the savings you th

By CAMERON RJan 14 2022

Vehicle's windows were very dirty inside. Overall the location seems like it's in a pretty sketchy area. The shuttledrivers were very polite and the shuttle was clean. Pricing was honest and it doesn't look like we were charged anyhidden fees. Would prefer to rent a car with a full tank of gas l, which is what the rental agreement says you are gth the same amount we started with, which was almost empty.

By CHET LJan 13 2022

All the people we had to deal with at the Orlando office were very pleasant very personable and we enjoyed talking to them. The car however look like I’ve been in an accident before and it had a couple of check engine lights on onebeing tire pressure low on one tire another one I don’t even know what it was and then a another one that looks likee car we are happy with everything and will definitely use you guys again next time you come in town

By ANTOINE AJan 13 2022

You don’t accept credit card insurance or PR CAR insurance that’s why I can’t recommend you or rent from you again . Otherwise everything else was perfect .. you should reconsider these items.

By ABDALLAH AJan 13 2022

I booked this vehicle online because we were extending our stay in Florida. When we came to pick up the car, we were told that you do not rent to “local” people. I found this very strange in and of itself, but also because we do not reside in Orlando. And although we do have Florida DL, we reside 2 hours away and currently live outside of the policy is not a good one.

By JACQUELINE HJan 13 2022

I would recommend it due to the low price, too much hidden fees and but it would be nice that they take American Express card that offers much more protection on rental carsinstead of pushing their car insurance. Not doing the inspection with the customer was a bit scary. The cars service record was outdated. Price was really good and it served

By JUANMANUELLOPEZ CJan 10 2022

The car had a lot of scraches, and in the inside the roof had a lot of stains

By JORGEARTURODESANTIAGO LJan 10 2022

I would not recommend it because they charge and do not let you know and do not want to make the refund and they take a long time to attend, thank you.

By LARRY WJan 5 2022

My man’s who rented the car to me was cool. My flight landed late and he understood and stayed after hours to make sure my daughters and I were good. I would definitely use you guys again when I visit in the future. Just as a pointer though The tread on the front tires were worn out and could present a potential hazard.. I didn’t catch that unti

By DENISE FJan 4 2022

I was very disappointed in customer service and the appearance of the rental center. A serious update to customer service waiting area is needed. The car was basic and whileit served it purpose, would not recommend Priceless Car Rental.

By AKASH CJan 4 2022

YOU GUYS ARE SCAMMERS. STOP SCAMMING PEOPLE OF THEIR HARDEARNED MONEY. forced me to buy insurance even though i showed proof that i had it. Its about time someone sues your ass. how do you sleep at night knowing you are scamming people off the money you dont deserve?

By YASSMINE SJan 4 2022

All the staff here were amazing!! Thank you for a a great experience. Special thanks to Sabrina and Fareed.

By AMANDA VJan 3 2022

Unfortunately I did not realize this car rental was not in the airport, so it was very hard for me to understand where to go when I called the phone number. Our plane was delayed so we missed our pick up. The person I worked with the next morning really helped me out and was wonderful. Myonly issue is how difficult it is to find a phone number t

By TRACY BJan 3 2022

Great price and service

By XIAOBIN LJan 2 2022

price is good, it is all.Service is worst in my 20+ years rental experience.

By MICHAEL GJan 2 2022

Car was dirty..we had to buy an air freshener for it.. cigarette marks on the doors. We upgraded for more room..and pricing was diff for me than what they gave a family member we were there at the same time! My family member spent the week putting air in her tire twice a day. Really put a kink in our trip looking for air all the time On a ps extremely nice! Front desk guys were professional justnot consistent with pricing.

By SHANNON MJan 1 2022

Car was filthy.

By AMY WJan 1 2022

The oil light was on and the right rear tire was flat almost immediately after pick up. However, I was able to continue to fill it with air and use fix a flat. It made the trip a little stressful but the staff was very nice.

By JULIET DDec 31 2021

My experience with Priceless car rental was super fabulous and worth it. I got a clean, new and odor free vehicle which make me happy and no problem with my sinus driving around in Florida. Love my agent who was polite, professional and courteous towards me. I highly recommend him especially to anyone. No offense to the others front desk agent

By SONJA TDec 31 2021

Car smelled bad it’s obvious that it wasn’t clean there w items left in the car from the previous renter the customer service was horrible I had to wait forever for a shuttle to take me back to the airport the guy Peter that worked there was rude inconsiderate not only to me but to othercustomers I would never recommend this company to anyone vmy money back with Covid being as bad as it is and it’s dirty is a car was you are to be ashamed of yourself

By DUANE ADec 31 2021

Car that I was given was unacceptable, I should have demanded another. The windshield was embedded with watersports that wouldn't come off, it was a safety Hazzard, especially at night. Low tire pressure warning sensor was on thewhole time I had the car, even though the tires were fine. I have rented from Priceless before, with no problems bu

By PAULJAMES SDec 31 2021

Car was filthy inside- had to clean the inside of the windshield just to see to drive. Check engine light came on as soon as I got to my hotel. The next morning one of the tires was 10psi down. Couldnt fill with air as the valve stem was missing. Had to wait till the office opened to get a replacement as the "emergency service" was no help at all. I should h

By MICHELLE PDec 27 2021

This was the worst rental car experience in my life. I booked with an Amex on the Amex travel site. when I arrived I was told I couldn’t use it. The rate was $209 and went to $350 then when I complained quickly back to $290. Afterhe said the car isn’t available he will give me a better one, went to get a car and it was compact, I rented a mid spact car. Finally gave me a filthy Nissan Sentra, smelled, dirty, terrible breaks. Low tires.

By MARTHAPATRICIA MDec 26 2021

When I picked up the car, Sam paid attention to me. He surprised me carrying more money. my rent was $ .120 and he charges $ 260. the car was in bad condition the side mirrors were foggy the oil light was on and the brakes were sounding. very bad experience

By LUISH MDec 26 2021

my recommendation try to deliver newer cars since they gave me a very old and deteriorated car and his employee ivan in orlando fl was very kind and managed to get me to change the car so that i would be very satisfied with your company which represents thank you very much for your excellent service

By SCOTT KDec 24 2021